Job Scope
- Responsible for the business performance of the restaurant.
- Prepare financial/costing reports on weekly and monthly basis.
- Plan and analyse restaurants sales levels and profitability.
- Accountable for labour and F&B costing matters, including inventory control and conducting month end stocktaking.
- Provide effective leadership to ensure that sales targets and service standards are met.
- Establish good rapport with customers and handle customers' request professionally and promptly.
- Constantly review, evaluate operations/procedures and recommend improvement to the Management.
- Recommend ways to reach a broader audience (e.g. discounts and social media ads).
- Develop strategies for better workplace efficiency and goal achievement.
- Provide training and coaching on customer service and product knowledge.
- Support ongoing learning and development of team members.
- Promote the brand in the local community through word-of-mouth and restaurant events.
- Handle HR matters in recruitment, employee performance review, disciplinary and grievances.
- Enforce company policies and protocols in the restaurant.
- Enforce compliance with licensing, hygiene regulation, health and safety legislation and guidelines.
Job Requirements
- Diploma in Food and Service Management or Business Management
- 8 to 10 years of restaurant management work experiences
- Solid understanding of restaurant financials and experience with budgeting, cost control, and revenue management.
- Extensive food and beverage (F&B) knowledge
- Strong written and oral communications skills in Mandarin to liaise with business partners (vendors/suppliers) and colleagues from international teams of Mandarin-speaking background.
- Comfortable to work with multicultural teams and groups locally and internationally.
