Job Description
As a L1 Application Support Executive, your responsibilities are to provide application support service for IT Application projects:
- Provide 1st level troubleshooting to customers
- Responsible for logging calls and ensure all calls contain clear problem description, resolution and all activities carried during resolution of the problems with the customers
- Able to do initial diagnostic, categorization, set priority, dispatch job
- Able to support coordinate with Level 2 Support teams in incident/problem investigation and resolution.
- Able to identify incident trends in order to elevate incidents in accordance with standard operating procedures.
- Man the incidents in System
- Ensure timely case attention, resolution, escalation and closure, so that SLA is met.
- Ensure timely escalation of major and critical incidents.
- Ensure timely submission of daily and periodic statistics and reports.
- Ensure timely reporting of services outages or degradation and/ or batch failures
- Perform daily systems and applications health checks
- Perform testing on applications after Window/Server Patches
- Stationed at customer sites
Requirement
- Educational Qualification: Minimally, Diploma level
- Work Experience: 1 years
- Need to possess basic knowledge of the systems to perform basic trouble-shooting (Training will be provided)
- Prefer Skill: Basic Computer knowledge of Microsoft excel, word, Solaris, Windows.
Working hours:
Mon to Thur: 8:30 am to 6:00 pm
Fri: 8:30 am to 5:30 pm
Working on Ad-hoc Shift: (If Required)
12-hour shift work including Weekends and Public Holidays
Day Shift: 8:30 am to 8:30 pm
Night Shift: 8:30 pm to 8:30 am
Off-days for Night Shift and Time-off for Day Shift
EA Number: 11C4879
