JOB SUMMARY
- This critical role is a visible and engaged global sector leader, responsible for growing account portfolio through high performing Alliance Directors and durable partnerships with key senior clients. Through these relationships, this leader will fully align to drive strategy, exceed client satisfaction, execute against growth and profitability, achieve scorecard targets, deliver financial performance, and grow best talent across the globe.
- The Sector Director is accountable for understanding clients’ needs, interests, and goals to ensure Alliance Directors deliver a best-in-class client experience while driving value and achieving the growth strategy. This accountability includes increased measured performance across all lines of business on the account and through the expansion of new services lines and solutions enabling both sector and client growth. The primary focus of the role will be Technology, Media and Telco accounts.
- Sector Directors lead talent enablement for their teams including the selection, development and retention of top-tier and dark green Alliance Director talent, who are ultimately accountable to execute against GWS and clients strategic, financial, and operational goals within the Sector.
- The Sector Director will invest measurable time to develop, coach and mentor and therefore position Alliance Directors to be successful, thereby extending their own effectiveness resulting in increased performance with internal stakeholders and external clients.
- Sector Directors directly affect the growth of GWS through concentrated engagement and skilled partnerships in the pursuit of new business, contract renewals, service expansions, transition management, talent enablement, and efficient and cost-effective service delivery models. Simultaneously, Sector Directors frequently engage with Sector Presidents, Delivery Excellence teams, Platform leaders, and global practice leaders to know how and when to leverage and broker expertise with client accounts for operational excellence.
- The Sector Director will regularly engage with other Sector Directors, CBRE service lines and global practice areas when an integrated service delivery model is proposed or fully operative. Using business intelligence and data analytics, they will anticipate business disruptions and identify trends to elevate overall account performance.
- Through the utilization of best practices and process optimization, the Director will drive efficiencies and effectiveness in every part of the account management value chain and life cycle.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Develop, implement, and monitor short and long-range business plans and budgets to achieve scorecard, revenue, and EBITDA targets, including stretch financial goals.
- Maintain a high and measurable degree of client satisfaction. Ensure Dark Green target plans are in place and improvements made by synergistically working with the Account Alliance Directors.
- Articulate a detailed understanding of client contract scope and areas of growth to target.
- Embrace CBRE’s safety agenda, exhibiting care for the safety of each account employee.
- Successfully partner and engage with Platform and other CBRE global practice areas in the pursuit of operational excellence and account success.
- Support new account startups as well as major transformation and growth initiatives.
- Leverage GWS platform and delivery excellence resources, tools, and solutions to actively support account performance.
- Drive year over year growth using positive leverage.
- Build and maintain strong relationships with local CBRE leadership teams in key markets within the Sector Director’s geographic areas of responsibility.
- Actively builds successful network relationships with key industry and trade associations, vendors, and professional organizations, elevating CBRE positioning for future opportunities, talent pipeline and acquisition targets.
TALENT ENABLEMENT ACCOUNTABILITY:
- Lead Sector Alliance Directors, driving accountability for a consistent and stable service delivery, scorecard achievement, client experience, employee engagement and compliance to CBRE standards and requirements.
- Facilitate and deploy a key leadership succession plan, ensuring the talent bench is readied and maintained.
- Enable strategic talent development and talent, emphasizing DE&I candidates for development and promotion, continuously elevating the individual and group capabilities on accounts. Work with all accounts to renew expiring contracts and organically grow scope of services.
- Champion CBRE’s cultural values of Respect, Integrity, Service and Excellence.
- Review and assess client and AD feedback and create a targeted gap plan with a standard measurement to sustain or improve performance.
EDUCATION and EXPERIENCE
- Bachelor’s Degree (BA or BS) from four-year college or university
- 15 + years of strategic account leadership in a global organization, leading and developing large and successfully performing teams.
- Demonstrated financial fluency.
- Technically savvy and skilled at using software and productivity tools.
- Sr. Leadership presence and organizationally savvy.
