Job Description
The Senior GCC Analyst provides front-line support to customers of CME Group for traded cash FX markets and provides relevant investigation and analysis for any major outages to management and other business stakeholders. In this role, the Senior GCC Analyst works regularly in a customer facing capacity to deliver informational assistance via telephone and electronic means. The analyst should be able understand the FX cash aspect of support and business to facilitate troubleshooting for any critical trading and connectivity issue on our platform.
For this role the analyst will have a passion for solving problems and delivering excellent customer service. The candidate will deliver advanced market and technical assistance for front-end trading platforms, market data and match engine functionality.
Develop ad-hoc queries and perform complex data analysis to create data driven solutions to support or change policy, process procedures and technologies.
Field customer enquiries related to market events, connectivity, business technologies and products.
Evaluate and monitor market activity and order flow for efficiency and anomalous behavior.
Perform investigations for both internal and external clients - be able to articulate challenging and complex problems and solutions to a broad range of audiences.
Job Requirements
Bachelor's or Master's in computer science from a recognized university
Minimum 3 to 5 years’ experience in single bank or multi-banks eTrading platforms. Previous experience with vendors is welcome.
