Job Title: Operations and Call Center Executive
Location: Singapore
Job Type: Full-Time
Job Description:
We are seeking a motivated and detail-oriented Operations and Call Center Executive to join our dynamic team at UGKS LIMOUSINE. This role is crucial for ensuring the smooth operation of our airport transfer limousine services and providing exceptional support to our customers. The ideal candidate will be responsible for overseeing operational procedures, managing booking inquiries, and enhancing customer satisfaction.
Responsibilities:
- Operational Management:Oversee the daily operations of the airport transfer services to ensure efficiency and effectiveness.
Coordinate with drivers and dispatch team to manage schedules, route planning, and timely service delivery.
Monitor and analyze operational performance, identifying areas for improvement and implementing solutions.
- Customer Service:Manage inbound calls and inquiries from customers regarding bookings, service details, and complaints.
Provide accurate information about services, pricing, and booking procedures.
Enhance customer satisfaction by resolving issues promptly and maintaining high service standards.
- Booking and Dispatch:Handle reservations, confirmations, and scheduling of airport transfers.
Utilize the booking system to log details accurately and ensure all information is up-to-date.
Communicate effectively with customers and drivers to ensure seamless service delivery.
- Reporting and Compliance:Prepare regular reports on operational activities, service issues, and customer feedback.
Ensure compliance with all transportation regulations and company policies.
Assist in the development and implementation of standard operating procedures.
- Team Collaboration:Work closely with the management team to develop strategies for operational efficiency and service enhancement.
Train and support call center staff to improve performance and customer handling skills.
Qualifications:
- Bachelor’s degree in Business Administration, Hospitality, or a related field.
- Proven experience in operations management or a call center environment, preferably in the transportation or hospitality industry.
- Strong understanding of customer service principles and practices.
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations and high call volumes effectively.
- Proficient in Microsoft Office and call center software.
