Job Summary:
We are seeking a dynamic and experienced Business Functional Consultant to join our team. The ideal candidate will possess a robust background in business analysis, requirements gathering, and client-facing roles. This role requires conducting detailed stakeholder workshops to define business needs and develop optimized processes. A successful candidate will demonstrate proficiency in bridging the gap between business needs and technical solutions, ensuring smooth coordination between diverse teams and managing deliverables efficiently.
Key Responsibilities:-
- Facilitate workshops with business users and stakeholders to extract detailed business requirements and understand current processes.
- Design and articulate future process flows, ensuring alignment with business objectives and technological capabilities.
- Develop comprehensive business requirement documents, functional specifications, test plans, and test cases.
- Lead User Acceptance Testing (UAT) and provide training and support to end-users.
- Maintain continuous communication with both onshore and offshore teams, coordinating resources, timelines, and project deliverables.
- Resolve conflicts and misunderstandings related to project documentation and requirements.
- Collaborate with technical teams to plan project resources and timelines effectively.
- Assist in the configuration and understanding of systems such as MS Dynamics CRM and GIS technology.
Required Skills and Qualifications:-
- Proven experience in business analysis and requirements documentation including FRD, BRD, and process flows.
- Strong knowledge of testing and training methodologies.
- Familiarity with MS Dynamics CRM, GIS technology, and MS Dynamics Power Platform configuration is advantageous.
- Exceptional communication skills in English, both written and verbal.
- Demonstrated ability to manage client relationships and work confidently with customers.
- A proactive approach to continuous learning and skill development.
- Ability to manage and coordinate across onshore, offshore, and external teams effectively.
Preferred Skills:-
- Experience with CRM Field Service.
- Advanced problem-solving and negotiation skills.
- Strong project management capabilities.
Education:-
- Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related field.
