Key Responsibilities
Sales Support:
- Facilitate BAP approval & provide admin support related to proposal submissions eg printing, consolidation of proposal
- Create PSRF & tag WBS
- Support Sales to raise request for new customer account creation as required
- Renew GeBiz account annually
- Own completeness of pursuit library – maintain copies of all RFP documents, proposals, BAR approval, CAR approval, etc on shared drive
Contract Organization:
Own completeness of AS customer contract library
- Transfer all opportunity documents from pursuit stage (eg RFP, proposal, BAR/CAR approval, final BAP) to Delivery contract folder
- Provide necessary documents to facilitate handover from Sales to Delivery (Project Manager) and subsequently from Project Manager to SDM
- Maintain updated & complete delivery documents including customer contract/T&C’s, SOW’s, signoffs, SLA reports/reports to customers, invoicing, change management, SIP, contract closure
Own completeness of AS vendor contract library
- Monitor contracts with vendors like SAP, ServiceNow, Microsoft, including regular invoices involving monthly utilities/expense type for prompt renewal, invoicing & payment
- Maintain spreadsheet with details like value, quantity, tenure, ringgi approval
- Monitor validity of certifications eg ISO, ISAE, MTCS – when certifications expire and facilitate renewal & payment where applicable
- Feed cost impact info into RLT forecast process where applicable
Onboarding/Offboarding process
- Publish won/lost contracts info monthly
- Assign WBS to relevant resources for expense & time charging/approval
- Report out on completeness of timesheet clocking for all AS resources on a regular basis
- Facilitate & administer cost allocations from practices to projects
- Submit WAR as required
- Maintain updated spreadsheet of all customer contracts including value, tenure, profit centres
Volume AS Business support
- Create BAPs for GPMO or small accounts, Accounts with monthly utilities billings, true up abov baseline or other ad-hoc charges
- Manage WBS for this business
Others:
- Support fixed asset transfers & tagging
- Support headcount approval process
- Support other ad-hoc requirements as required
Knowledge, Skills and Abilities:
- Proficient in MS office
- Experience with SAP
- > 5 years work experience in a similar capacity
- Independent contributor
- Meticulous with data & details
- Strong process orientation
- Highly motivated
- Team Player
- Excellent written and oral communication skills
- Excellent presentation skills
- Self-starter
