The incumbent will look to manage customer complaint and returns for customers in the Europe and/or Asia region.
Job Description
- Ensure accurate recording of daily customer complaints in SAP, following defined standards and coordinating with geographical coordinators.
- Analyze complaint data to provide concise event descriptions and product details, leading investigations and documentation efforts.
- Maintain effective communication with internal staff and global complaints coordinators throughout the complaint resolution process.
- Follow up on complaints, communicate corrective actions to customers, and manage aged stock, lost business, and product recall returns.
- Conduct statistical analysis of complaints, ensure data accuracy on complaint dashboards, and initiate improvement actions as needed. Identify opportunities for process improvement, engage stakeholders, and participate in audits and training activities.
- Contribute to business improvement initiatives and attend global meetings as necessary to support quality management efforts.
- Complete additional tasks as assigned by the Quality Manager
- Degree in engineering or chemistry (BS Chemical Engineering / Chemistry) or equivalent
- 5 years plus working experience in quality such as handling customer complaint and Quality Assurance.
- Knowledge and understanding of ISO 9001, ISO2000, ExCiPAT or similar quality systems and experience in facing quality audits.
- Good understanding of the principles of customer complaint management practices, and corrective action/ preventive action outcomes
Interested candidates can forward their CVs in MS Word format to [email protected]
- Reg No. R1875181
- Triton AI Pte Ltd
- License no. 21C0661
- Permanent position, Salary up to $6,000 with AWS, Bonus and Flexi Benefits
- Comfortable to travel and work at Jurong Island (Work Hours: 8.30am - 4.45pm)
- Must have knowledge in ISO standard to be able to understand and manage questions/complaints
