Responsibilities:
• Lead and elevate the performance of the operations team, ensuring top-notch service delivery and improved satisfaction levels.
• Design and implement innovative operational strategies that boost efficiency, including training programs and quality management systems that significantly enhance performance metrics.
• Develop and oversee key performance indicators for operational success, guiding and mentoring staff to boost efficiency and productivity.
• Manage all aspects of project execution, from planning and resource allocation to riskassessment, ensuring timely and budget-compliant delivery.
• Initiate and drive enhancements in customer service through the adoption of new technologies and automation, improving client interaction and response efficiency.
• Foster collaboration across functional teams to ensure operations are well-integrated with product and technology departments, enhancing issue resolution and operational communication.
• Cultivate a team-oriented environment that encourages open communication and alignment on project goals and corporate strategies.
Requirements:
• A minimum of 6 years of work experience in operations management, demonstrating a proven ability to oversee diverse teams and manage multifaceted projects.
• Strong analytical and problem-solving skills, with expertise in optimizing complex processes.
• Proficient in fostering collaboration and building relationships across various cultural and professional backgrounds.
• Dynamic leadership capabilities, adept at guiding teams through changes and toward continuous improvement.
• Experience in environments focused on advancing secure and efficient digital transactions, with a familiarity with distributed systems.
• Required to work on shifts as per duty rooster
Please click on Apply to submit your CV
We regret to inform that only shortlisted candidates will be notified.
RCB No. 200007268E
EA License No. 01C4394
REG No :R1105286 (Ngiam Xinyi)
