- Oversee performance and daily operations for the entire business unit, BEHG.
- Manage and enhance the efficiency and productivity of the daily operations to ensure that business objectives are met.
- Working across functional teams, Singapore and international venues to archive budget and forecast to meet target and control operational costs.
- This position will be accountable for planning, coordinating and managing staff and services to ensure efficient and effective F&B operations and that customer service standards are maintained at all times.
- Develop strategic business plans to improve existing operations, to meet ever-changing customer and business needs.
- Ensures optimal guest satisfaction and resolves complaints whenever necessary, or through coaching venue leaders capability handling and solving positive outcomes.
- Establish effective communication channels with stakeholders to provide a system of feedback on the overall success of the operation. This feedback should lead to the implementation of operational improvements that better meet the needs and expectations of stakeholders.
- Monitor industry and market trends and suggest creative ideas to enhance the restaurant's image and offering.
- Enhance brand image by collaborating with customers, government, community organizations and employees - enforcing ethical business practices.
- To oversee the Group's business development functions and manage the resources and use them effectively to grow our existing business units and investigate new business opportunities.
- Work closely with HQ leadership team, venue managers and international teams of operational divisions to understand and contribute to their business development requirements.
- Supporting planning and guidance of international operations task force and Singapore training for international new openings.
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