Job Scope:
As a Retail Operations Manager, you will oversee the day-to-day operations of 24 retail shops across Singapore, to ensure a seamless and exceptional customer experience. You will be responsible for managing staff, optimizing processes, and driving sales while upholding brand standards and achieving business objectives. This role requires strong leadership skills, retail management experience, and if you're passionate about innovation, thrive on challenges, and are ready to make your mark in the retail industry, then this is your moment. Join us and let's redefine the future of retail together with a strategic mindset.
Job Description:
Team Leadership: Lead, coach, and mentor a team of retail staff to deliver exceptional customer service and meet sales targets. Provide ongoing training and development to enhance staff performance and productivity.
Store Operations: Oversee all aspects of store operations, including opening and closing procedures, cash handling, inventory management, and compliance with company policies and procedures.
Customer Experience: Ensure that customers receive a positive and memorable shopping experience by maintaining a clean, organized, and welcoming store environment. Address customer inquiries, concerns, and complaints in a timely and professional manner. Innovate, recommend, set and implement Customer Service Standards to improve operational processes, coach & motivate retail staff to achieve targets and standards
Sales and Revenue Generation: Develop and implement strategies to drive sales and increase revenue. Monitor sales performance, analyze trends, and identify opportunities for improvement. Collaborate with the marketing team to execute promotional campaigns and initiatives.
Inventory Management: Manage inventory levels, replenishment processes, and stock rotation to optimize product availability and minimize stockouts and overstock situations. Conduct regular inventory audits and reconcile discrepancies.
Project Management: Co-ordination with contractor on store renovation, maintenance, and re-instatement when necessary
Vendor and Supplier Management: Build and maintain relationships with vendors, suppliers, and service providers. Negotiate pricing, terms, and contracts to ensure favorable terms and cost savings.
Budgeting and Financial Management: Develop and manage store budgets, including expenses, payroll, and operational costs. Monitor financial performance against targets and implement cost-saving measures as needed.
Compliance and Safety: Ensure compliance with all applicable laws, regulations, and industry standards. Implement safety protocols and procedures to maintain a safe and secure environment for customers and staff.
Requirements:
- Diploma / Degree
- Minimum 5 years of experience in relevant industry (retail / distribution) and managing multiple brands and stores
- Proficiency in Microsoft Office applications
- Highly customer service centric with ability to interact well with customers
- Excellent interpersonal communication skills, analytical, report-writing skills, strong leadership to manage team and communicate effectively with all levels of people
Other info:
· Retail business distributing various brands of travel gear, business bags, wallets, travel accessories and gift items.
· Salary $5000 - $7500
· 5-day work week
Interested candidates, pls apply with resume in MS Word format
You may email to [email protected]
EA License No: 17C8809
EA Reg No: R1108561
