Responsibilities:
- Ensuring Islandwide food delivery tablets (i.e. Grabfood, FoodPanda, Deliveroo) are active at all times from 10am to 10pm
- Manage Islandwide tablet orders by receiving and assigning the orders to the nearest outlet to the customer
- Ensuring smooth transition of Islandwide orders delivered to customer
- Assisting operations by communicating closely with Operations team on customer pending orders, feedback and complaints
- Answering of the Customer hotline, and performing service recovery that is in line with the company’s Standard Operating Procedure (SOP)
- Ensures compliance on food quality and hygiene, shop outlook, and service standards in accordance with the company's SOP
- Daily CCTV audit check of restaurant operations, identify and flag out major hygiene or SOP lapse
- Issuance of LOA, verbal warning and warning letters to staff
- Compile and publish Compliance Check reports by EOD daily (data entry)
- Any ad-hoc duties as delegated
Requirements:
- Minimum Diploma preferred
- Minimum 1 year working experience in the customer service preferably in Food & Beverage
- Strong interpersonal and communication skills
- Ready to step of their comfort zone to take on new challenges and grow with the company
Benefits:
- Annual Bonus
- Medical Benefits
- Career Advancement Opportunities
- Annual Leave
Working Hours:
- 6 days working week (10am - 10pm)
Send cv to [email protected]
