Responsibilities:
- Reports to the team lead and contact centre manager
- Assist in the documentation of operational procedures
- Respond promptly to and record details of customer enquiries
- Handle and resolve issues raised by customers and record details of actions taken
- Escalate requests and unresolved issues to management
Requirement:
- O level / ITE / Diploma in any discipline
- Min 1 year exp in Customer Service / Call Centre
- Possess excellent customer service, communication and interpersonal skills
Tempserv Pte Ltd
License No : 06C3745
Daniel Lee / EA. Reg. No: R1989151
