- Assess current systems to identify opportunities for replacing them with M365 solutions.
- Propose the solution and perform the system replacement (for simple or straightforward solutions).
- Analyze users' problem statements and use cases, recommending M365 solutions to address the problem statements or use cases.
- Offer advisory services to SingHealth employees, promoting the efficient use of M365 tools and applications.
- Run weekly M365 User Advisory Clinics. Actively identify opportunities for streamlined processes and automation using M365 tools.
- Conduct M365 design thinking workshops to enhance user proficiency in M365 tools.
- Serve as the primary point of contact for inquiries on the use of M365 products and educate users on best practices of M365.
- Organize and facilitate knowledge-sharing sessions and user communities to encourage peer-to-peer learning. Assist in the development of simple solutions within the M365 environment as needed.
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