Company Description
Our client is created to be the elite personalised travel agency in designing tours, paving the way to unique destinations that were once thought inaccessible, long before they were noticed by the rest of the world. Belting more than 60 decades of combined experience, they take great pride in our deep regard and understanding of their travellers’ needs and desires, showing them a side of the world they would never have thought to explore on their own whilst connecting them to the best of what it has to offer.
Job Description
- To handle all enquiries from all different sources with the aim of clinching the bookings;
- To service the clients after the bookings according to company’s SOP to ensure the required standard of service;
- To handle all aspects of the tour operations in accordance of with the company’s SOP so as to facilitate Finance operation and other statistical analysis required;
- To keep up-to-date with industry trends, travel regulations, and destination information to provide accurate and relevant advice to clients.
- To follow-up after the clients return from the tour to gather feedback and practice where next call. Feedback should be organized and relay to product team.
Requirements
- Previous experience in sales, preferably in the travel industry, with a proven track record of achieving sales targets and delivering exceptional customer service.
- Experience in Travel agency preferred;
- Passion for travel & travel knowledge;
- Strong interpersonal skills and the ability to build rapport with clients from diverse backgrounds, demonstrating empathy, patience, and professionalism.
- A proactive and results-oriented mindset, with a willingness to take initiative, overcome challenges, and adapt to changing circumstances.
- Sales oriented;
- People & service skill;
- Team spirit
