Job Description
- Perform Problem resolution, escalation and/or closure of incident including problem analysis and identification of the source of the problem w.r.t Routing and Switching
- Perform configuration change activities
- Provide problem status to the Service Desk and/or update into the ticketing tool according to the Procedures Manual
- Perform day-to-day Network operation for the Network Infra-structure and Network Equipment at the customer premises, including performance monitoring, bandwidth monitoring.
- Work with customer's vendor to perform testing and preventative maintenance according to the schedule provided by the customer for the Network Equipment
- Perform periodic OS upgrade and Patching as and when required.
- 24X5 rotational shift onsite availability and 24X7 standby / remote support availability as and when needed for critical incidents.
- Perform Problem resolution, escalation and/or closure of incident including problem analysis and identification of the source of the problem
- Provide proactive incident reports for all Network related problems, faults, events within TWENTY-FOUR (24) hours
- Respond to all fault calls inclusive of emails and other forms of communications for Firewall related issues and problems reported
- Escalate the problem to Vendors Support in timely manner and get the issue resolved within the specified time as agreed with the customer
- Provide multi-vendor equipment support across a wide range of models and types of networking equipment
- Maintain the inventory of certificates and install/update/renew certificates as and when required.
- Perform security activities like hardening/periodic health check/ ID validation and other compliance activities as per company security policies and standards.
- Maintain/Update inventory list and compliance related databases or similar Databases.
- Maintain the device inventory list for the client when needed, Maintain the software/firmware for all the devices up to date
- Subscribe to vendor notifications for the managed devices for vulnerabilities and review/validate/apply security patches pro-actively.
- Perform device activation / deactivation as per service activation and deactivation process.
- Maintain the IP address inventory and allocate new IP address when required by business.
- Engage third part vendors to resolve hardware issues and follow up till closure
- Monitor vendor End of Life / End of Support notifications for all In Scope Devices and inform the client.
- Any other ad-hoc duties as assigned by supervisor
Requirements
- Diploma or Degree in Information Technology or relevant fields
- Expert level knowledge in implementation and maintenance of Cisco Routers and Switches of all series.
- Good knowledge in Cisco IOS
- Good knowledge in implementation and operations support of NAC (network access control)
- Good knowledge in Aruba Clear Pass / Cisco ISE
- Good knowledge in Wireless Network / Access Points / Controllers support and troubleshooting
- Provide Level-2 technical support and troubleshooting to resolve issues
- Hands-on experience with monitoring, network diagnostic, Packet Tracers and network analytics tools
- Good knowledge on Firewall Products like Cisco ASA, FortiGate, Palo Alto, Checkpoint
- Good knowledge on Aruba ClearPass/Cisco ISE, Cisco wireless controllers
Interested applicants, please email your resume to John (Joax) Wong
Email: [email protected]
CEI Reg No: R23117179
EA Licence No: 99C4599
Recruit Express Pte Ltd
