Job Responsibilities
- Assist the Operations Manager in maintaining the operations system and processes of various services to effectively support the hospital in delivering its services. The services include but not limited to:
a) Laundry and linen services
b) Food services
c) Bed Management Unit
- Provide general support to the COO on all operational matters pertaining to the services under the purview of Allied Health and Operations.
- Assist in the development and maintenance of a filing system for the current as well as new services and pilot projects, participating in the setting up of work processes operations systems and procedures to effectively support the new services.
- Support Operations Manager in contract management, generate monthly report to monitor the trend of expenses, performance satisfaction and ensure quality and continuous improvement.
- Keep track of the expiry and renewal of all service/maintenance contracts for Operations, including the sourcing for quotation and preparation of vendor evaluation.
- Support the inpatient meal processes, food quality and patients’ experience and attend to the feedback from ward staff, patients and patients’ families.
- Support the linen and laundry processes and ensure that there is sufficient par level and stockpile of linen for the wards.
- Work closely with infection control team and conduct inspection on food services (inpatient and retail services) and linen and laundry services.
- Assist therapists in SMF application, order mobility devices, consolidate payment, submit quarterly funding claim and data submission to the Ministry of Health.
- Assist in operating the pandemic and business continuity plans in connection with the hospital-wide response plan in the event such plans need to be activated.
- Participate in quality improvement initiatives and projects.
- Keep track of the expiry and renewal dates of all licenses and accreditation; submit renewal applications.
- Assist the Operations Manager in the co-ordination for the internal and external audits and inspection.
- Arrange meetings and minutes writing.
- Assume other responsibilities relevant to position as delegated from time to time including work relating to the expansion of services and development of new services or new projects.
Requirements:
- General degree or equivalent from a recognised institution is required.
- At least 5 years of working experience.
- Must have good understanding of the direction that the hospital is taking in response to the rapidly changing healthcare delivery models which MOH has for the ILTC sector to meet the changing needs in tandem with the demographic changes of the population.
- Must demonstrate initiatives; able to work in collaboration with other professionals in the multi-disciplinary hospital team.
- Should have good communication and inter-personal skills and be able to relate well with colleague and external partners.
- Adequate knowledge of IT is essential as the hospital moves into an electronic records environment.
