JOB RESPONSIBILITIES:
Operations Assistant Manager involves a diverse set of responsibilities aimed at ensuring smooth operations and excellent customer service.
1. Staff Management:
- Supervising and coordinating the work of restaurant and bar staff.
- Conducting training sessions for new employees and ongoing training for existing staff to maintain service standards.
- Creating employee schedules and managing shifts.
2. Customer Service:
- Ensuring high levels of customer satisfaction by addressing complaints, resolving issues, and maintaining a welcoming atmosphere.
- Monitoring service quality and implementing improvements where necessary.
3. Inventory and Supply Management:
- Overseeing inventory levels of food, beverages, and supplies.
- Ordering stock and maintaining relationships with suppliers.
- Implementing inventory control measures to minimize waste and optimize cost efficiency.
4. Financial Management:
- Assisting in budgeting and financial planning.
- Monitoring expenses and revenue to ensure profitability.
- Analyzing financial data to identify areas for cost reduction or revenue enhancement.
5. Operational Efficiency:
- Developing and implementing operational policies and procedures.
- Streamlining processes to improve efficiency and productivity.
- Ensuring compliance with health, safety, and sanitation regulations.
6. Event Coordination:
- Organizing and managing events such as private parties, corporate functions, or special promotions.
- Collaborating with marketing and promotional teams to attract customers and drive sales during events.
7. Team Leadership:
- Motivating and leading a team to achieve operational goals.
- Fostering a positive work environment and promoting teamwork and collaboration.
8. Administrative Tasks:
- Handling administrative duties such as payroll processing, scheduling, and record-keeping.
- Utilizing software systems for inventory management, scheduling, and financial tracking.
9. Adaptability and Problem-Solving:
- Being prepared to handle unexpected challenges that may arise during daily operations.
- Quickly assessing situations and making informed decisions to resolve issues effectively.
10. Able to commit and work during weekends / Public holiday.
Overall, the role of an Operations Assistant Manager in a restaurant and bar requires a combination of leadership, organizational skills, customer service expertise, and business acumen to ensure the success and profitability of the establishment.
