Main responsibilities include:
- Plan, supervise and control various operations, working closely and supporting the Director and Management
- Anticipate customers need, respond promptly, acknowledge all customers and resolve complaints, ensuring complete satisfaction
- Constant effective communication with managers and director regarding any customer or staff issues
- Encourage and motivate staff with a positive attitude
- Operate POS (point of sale) and maintain security of system
- Follow the correct cash up and management of bills and house accounts, incl cash and credit card transactions
- Prepare reports for Director and Management on daily basis
- Manage Suppliers, Delivery and Admin by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner
- Maintain excellent product knowledge
- Prepare weekly staff rosters if need be
- Conduct service briefings
- Ensure all front of house staff adhere to the ‘company code of conduct’ and ‘standard operating procedures’
- Monitor staff closely to identify any transgressions throughout service so that these can be addressed immediate
- Monitor staff service levels to establish any areas that require attention or further training and provide training where required
- Ensure the correct set up for functions and bookings for the day
- Ongoing menu and beverage training as well as developing regular tests
- Assist the food and beverage manager with HR related matters
- Monitor staff breaks and general timekeeping
- Monitor and authorize staff clock in and clock out procedures
- Ensure discipline is fair and correct steps are taken
REQUIREMENTS & QUALIFICATIONS
- 3-10 years’ experience in a F&B Trading
- Must have 3-5 years End to End Food processing work experience in FAASOS PRODUCTS
- A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, Power point, Outlook
- Food & Beverage product knowledge
- Strong organizational skills and ability to multitask
- Ability to stay calm under pressure
- A willingness and passion to serve
- Presentable and well groomed
- Ability to work long hours, day and night, including weekends and holidays
- Strong ability to communicate and to read and write in Malay and Tamil are essential. Additional languages are a plus
- A passion to learn, teach and drive improvement in employees
- International experience in a similar environment and travelling experience will be advantageous
- Own transport a plus
