Job Details:
- Up to 3.5k
- Monday - Friday, 9am - 6pm
Job Requirements:
- Handling the service desk, corresponding and deliver excellent and consistent level of customer service via various touch points i.e. email and phone calls
- Provide support to internal and external stakeholders, and escalate issues to other teams as appropriate
- Setting and coordinating meetings with external team and our internal stakeholders
- Raising and tracking of tickets via internal ticketing system for case escalation
- Daily managing of the service desk to assign tickets on a timely basis and provide necessary follow-up actions to assist the ticket requestor according to SLA
- Documenting Standard Operating Procedures
- Perform User Acceptance Test
- Assist in incident/crisis management handling
- Prepare presentation deck on platform statistics (SLA, Tickets volume & etc)
Job Requirements:
- Bachelor’s Degree and preferably with working experience within the financial industry
- Possess knowledge and experience on banking operations/Customer Service roles preferred
- Bilingual in English and Mandarin preferred to liaise with Mandarin speaking clients
Interested candidates can kindly click to APPLY or send your latest resume to [email protected]
HOONG XIN HUI R24121451
Just Recruit Singapore Pte Ltd - EA12C6295
