Life at Grab
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
Get to know the Team:
The Product Analytics team within the Platform group plays a pivotal role in driving product innovation through analytics and experimentation best practices. Our work involves shipping numerous features, fine-tuning models, evaluating changes, and conducting experiments to enhance outcomes for our driver partners and the millions of customers we serve across South East Asia. We're currently seeking a passionate and dedicated individual to join our growing team.
Get to know the Role:
As a crucial member of our Trust team, your role goes beyond shaping our product roadmap with data-driven insights and experimental results. You will spearhead the enhancement of our experimentation tools and employ your product analytics skills to evaluate the impact of user friction across Trust, Safety, and Identity.
The position also provides an exciting opportunity to experiment with innovative anti-fraud measures and establish feedback loops for proactive fraud prevention. By fostering close collaborations with data analysts, data scientists, product managers, engineers, designers, and business stakeholders across the company, you will play a key role in steering our trust initiatives toward success.
The Day-to-Day Activities:
- Be an industry subject matter expert in using data to measure and analyze business/product performance in each of our markets and lines of business.
- Lead the exploration of business/product issues/opportunities, uncover insights and/or identify targeted areas for growth.
- Partner closely with the broader product and engineering team to design and analyze experiments that drive key product decisions.
- Lead expert teams to rollout effective products/services and to expand Grab’s universe of data for building richer insights.
- Provide thought leadership and generate data-driven hypotheses to solve key Product/Business problems.
- Develop mixed effect, causal inference models to understand interaction effects or product configurations that are working sub optimally.
- Build and manage anomaly detection systems to intelligently alert about slow-moving changes or sudden anomalies in product or system metrics.
- Develop analytics tools to help data teams and other disciplines be more effective at debugging, data summarization and at analysis of results.
The Must-Haves:
- You have Heart, Hunger, Honour and Humility
- You have a bachelor’s/master’s degree, preferably in Analytics, Statistics, Software, Mathematics, Economics, Computer Science or Engineering.
- You are proficient in SQL, Presto, ETL, Power BI, Tableau, Python, and Excel
- You have good analytical skills with the ability to collect, organise, and analyse significant amount of information with attention to detail and accuracy
- You have sound knowledge on data models, data mining and segmentation techniques
- You are self-motivated and independent learner who can manage time efficiently in fast-paced and dynamic working environment
- You have a proven track record on crafting analytics
Our Commitment:
We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.
