The Output Management Administrator role is a contractor position responsible for the administration of the Output Management systems in the Bank. The role is under the prerogative of the Service Operations belonging to Group Infrastructure & Platform Services. Its primary responsibilities include the following:
· Perform administration functions on the different Output Management systems namely Report2Web (R2W) and Remote Print Manager (RPM) systems.
· Perform 24x7 on-call support for trouble shooting and problem determination on Output related incidents and problems pertaining (but not limited) to administration and support.
· Liaise and coordinate Output Management requirements to the different groups and users subscribed to the Output Management systems and printing/enveloping vendor.
· Perform project management role on Output Management driven projects and initiatives.
· Participate in projects and initiatives requiring/involving Output Management support.
· Perform technical evaluation and analysis of existing and new systems and assess their potentials for automation/implementation.
· Perform management of vendors and contributing ideas in streamlining processes to facilitate smooth implementation of initiatives.
· Participate in audit and compliance review involving Output Management systems and print operations.
· Develop and maintain existing scripts and programs to automate Output Management operational processes.
· At least 3 years experience working in a bank Data Centre Operations environment preferably in the area of Output Report Distribution, Archival and Print Operations.
· Possess an understanding of network, SQL database, and Windows platform necessary in troubleshooting issues related to Output Management systems.
· Knowledgeable in Windows infrastructure and other technologies (Active Directory (AD), Domain Name Servers (DNS), Network Load Balancer, MS Clustering, Virtual Machine (VM), MS SQL).
· Knowledgeable in Tomcat and Internet Information Services (IIS) application and web server components.
· Knowledgeable in the Windows OS environment and knows Windows/DOS programming/scripting.
· Knowledgeable in the Microsoft suite of products such as Excel, Word, and Power Point.
· Knowledge in R2W and RPM systems is a big advantage.
· Knowledge in Visual Basic, Power Shell, C#, C++, Python and Java programming is a big advantage.
· Prior experience in statements printing and enveloping is an advantage.
· Ability to work in a fast paced environment and able to deliver results in a timely manner.
· Ability to communicate clearly and effectively both verbally and in writing.
· Adopts an innovative and proactive mindset to work assignments.
· Organized and detail oriented with excellent time management skills.
· Ability to multitask with propensity to handle urgent interruptions.
· Possess a positive and willing to learn attitude
