We’re looking for a Global Products Operations Senior Specialist to join our team, focusing on Assets or Cards Operations (Issuance) or Wise Platform within the Global Products Operations area:
This role is a unique opportunity to have an impact on Wise’s mission by contributing to building and supporting operationally sustainable cross-border products and help save millions more people money.
Your mission:
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking and convenient business solutions.
A Global Products Operations Senior Specialist's role is to support Product Teams as a representative of the Payment Operations organisation - to ensure that new and current products, features and processes scale efficiently and securely.
Here’s how you’ll be contributing to the Operations Team:
- Provide daily support to regional Payment Operations Teams with Global Products which include Cards Issuance or Assets or Platform and any other global products, features and processes that are born over time;
- Maintaining consistent and high level execution of recurring responsibilities within the designated domain;
- Work with regional Payment Operations teams, product managers and developers of multiple product teams to find solutions and opportunities for process optimisation;
- Coordinate new products/partners set-up, testing and launches from operational side;
- Coordinate central changes - communicate with Payment Operations teams, collaborate with stakeholders in- and outside of the organisation (from Finance to Compliance and beyond);
- Own training, communication and documentation of Global Products Operations domains;
- Acting as the first level escalation point on the cases and crisis level within own area, handling incidents in your area of expertise;
- Act as first point of contact for global products in Payments Operations organisation as well as Product teams
This role will give you the opportunity to:
- Make an Impact - You’ll help to identify and automate manual processes that complicate our customers’ lives, while increasing the efficiency of the whole operations organisation, driving us towards Mission Zero!
- Challenge Yourself - You’ll be working with teams that face complex situations. You get the chance to question the norm and drive to make things happen instead of wondering why things happened. Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring.
- Inspire Teams - You’ll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you’ll use to work with product development engineers and other operational teams to help solve our customer’s problems!
- Work Globally - You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better. We’re 2000+ Wisers with 70+ nationalities located in offices from Tampa to Tokyo, and much like our product, we operate without borders across teams and locations. We get it done!
If you're interested in the position, please apply by submitting your CV and cover letter in one document, and answering the application questions.
In the cover letter, please bring an example of how you have contributed in your team or within the organisation to improve our current processes or of a project that you have led.
A bit about you:
- You have excellent written and verbal English skills
- You are flexible with your working hours to work with teams in different time zones
- You define your priorities according to data and customer needs. Before you start a project you understand what success looks like and track your progress towards this vision
- You enjoy owning your work and leading projects. You focus on accuracy, are independent and pay attention to every detail
- You are humble, self-aware, positive and solution-driven. You admit when things don't go well and share learning with the team
- You understand operational risks and are able to mitigate them proactively
- You’re a great communicator, straight up, clear and honest. You can adapt your communication style to different audiences. You’re able to persuade others and you aren’t afraid to challenge something when you need to
- You enjoy being part of an inspiring team environment where ideas are shared and openness is valued. You’re comfortable and composed when either giving or receiving feedback
- You’re proactive and a great relationship builder, experienced at working closely with external partners as well as product development teams, including product managers and engineers
- Your intellectual curiosity has no limit and this is your guiding light. You have the self-awareness to understand when you don’t know something and the humility to learn
- You have relevant experience working in operations and led cross functional projects that drive efficiency and scaling of manual work
Some extra skills that would be awesome:
- You have worked in a cross border team - know their challenges and how to overcome these
- You have a Payments / Cards Operations background
- You know how to use different processes improvements methodologies
- You have basic data skills and know where to find the supporting data for your projects
- If you are interested in the Cards Operations (Issuance) role, having card delivery-related expertise and knowledge is a bonus
