Position Overview
At a supervisory level, you will have the ability to run the operations and effectively supervise the junior members of the team. The role requires an individual with outgoing personality who strives to provide our guests with the highest customer service, while ensuring procedures and protocols are fully followed. Attention to detail will be crucial to ensure that our guests have an exceptional experience which will see them returning again and again.
The Role
- Leading service operations
- Up-selling products based on your extensive product knowledge
- Building and maintaining relationships with guests
- Maintaining guest satisfaction levels by being proactive in service operations
- Assuring restaurant set up is complete and walkthrough is done before shifts
- Supervising a team of captains
Talent Profile
- Experienced in service operations in a (formal) restaurant with minimum of 2 years of experience
- Wine knowledge or experience in wine service will be favorable considered
