Responsibilities:
- Network Monitoring and Maintenance:
- Continuously monitor the organization's network infrastructure.
- Utilize various monitoring tools to track performance and identify anomalies.
- Incident Detection and Response:
- Perform network triage immediately upon notification of disruptions.
- Follow predefined protocols and SLA to mitigate impact and minimize downtime.
- Troubleshooting and Issue Resolution:
- Investigate root causes and resolve problems promptly.
- Escalate to Level 2 support if troubleshooting is inconclusive.
- Alerting and Escalation:
- Set up alerting systems for network anomalies.
- Log support tickets and follow-up for resolution with vendors.
- Documentation:
- Maintain up-to-date documentation for effective network management.
- Record network diagrams, configurations, incidents, and resolutions.
- Coordination and Communication:
- Coordinate activities with internal and external stakeholders.
- Ensure transparent communication and efficient incident management.
- Security Monitoring:
- Monitor network security and identify potential threats.
- Assist in responding to and mitigating security threats.
Shift: 12 Hours Onsite Shift
Work Location: Tanjong Pagar & Tuas
