About the Client
Our client is a leading Bank
Responsibilities
· Investigate production issues, respond based on production defect severity SLAs.
· Manage and respond to users on timely manner.
· Log incident ticket for production issues and user queries
· Follow up on defect and incident closure and meet incident closure KPI.
· Make sure system availability as per respective agreed SLA.
· Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.
· Provide support for annual Disaster Recovery (DR) exercise for supported applications.
· Provide support to System Engineers on server level patches / upgrade as and when applicable.
· Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor
· Knowledge with Market Data, and Genos monitoring setup and dashboard configuration
· Ensure application incident & task documentation is properly updated for each production release.
· Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.
Skills/Requirement
· Prior hand-on production support experience of OPEN Systems/AS4000
· Good support knowledge in either one of the retail or wholesale payment or customer information systems
· Willing to work in onsite shift-support model [24*7]
· Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
· Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
· Strong written, oral communication skills and able to manage user.
· Ability to easily adopt to any technology / environment.
· 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
· Be able to work in fast pace and high-pressure working environment.
· Willingness to work across platforms – UNIX / open, AS/400 and mainframe.
Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]
We regret to inform that only shortlisted candidates will be contacted.
PERSOLKELLY Singapore Pte Ltd EA License No. 01C4394 EA Reg No: R23118975 (ABDUL RAHMAN ANSARI RAJA)
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This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
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