Job Responsibilities & Duties
· Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
· Ability to understand customers’ needs and provide appropriate solutions and attention
· Identify cross-sell opportunities during customer interaction
· Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
· Solicit customers’ feedback and identify problem trends for improvement actions
Shift: Morning & Afternoon Shift
Shift allowance: Yes
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