-Provide on-site support Singapore office.
-Serve as point of contact for all inbound service requests from users.
-On-site support for desktop applications, emails, printers and other hardware and networking related issues.
-Track all support with work logs on all cases, close or escalate to second level/vendors and follow up until the problems are solved.
-Liaise with Vendors and System providers to perform troubleshooting, rectification and assistance in upgrading works on all systems installed in our offices.
-Source for products, evaluate, propose, install, implement and maintain new or existing office hardware and software.
-Ensure all endpoints are properly configured and secured with anti-virus protection and according to IT policies.
-Perform general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment. Housekeeping of server room and equipment Racks.
-Provided simple application trainings to end-user as required.Provide operation support to system and network administrator and vendors.
services. (optional)
-Office Security management
-Proficiency in managing and configuring Fortinet firewalls, Aruba switches, and AP
