Our client is a highly reputed organization in banking industry,
Responsibilities:
· Able to communicate effectively and work in a team with others
· Able to multi-task and manage priorities in a fast-changing environment
· Possess strong analytical and problem-solving skills
· Able to use design thinking principles to improve and streamline existing processes
· Proficient in the use of MS Office
· Meticulous individual with an eye for detail
Skills/Requirement
· Investigates and process Bankers’/Customer’s/Business Units’ GIRO/FAST requests and inquiries within the agreed Service Level Agreements.
· Performs daily reconciliation on outstanding investigation cases handled to ensure that all cases are attended to and followed up until complete closure.
· Documents all investigation cases handled daily for records, management reporting and performance measurement purposes.
· To perform any ad-hoc tasks as assigned from time to time and/or participate in UAT/Projects as and when required.
· To participate in team huddle sessions (on rotation basis) sharing on operational process lapses/gaps, the related root causes and implementation plans; raise any other changes/issues which may impact daily operations etc with objective to drive quality and cohesiveness.
· To be involved in regular process reviews to manage risk & control and ensure team’s strict compliance to laid down controls and procedures.
We regret to inform that only shortlisted candidates will be contacted.
PERSOLKELLY Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R1551626 (SUJA THERESA FRANCIS)
This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
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