Manage Customer Onboarding/Offboarding:
- Process the end-to-end customer onboarding process, ensuring smooth facilitation.
- Verify customer documentation and ensure compliance with company policies.
- Collaborate with SP Services & MSSL Team to ensure contractual obligations are accurately reflected in downstream systems.
- Process the customer offboarding efficiently.
Customer Interactions Handling:
- Act as the primary point of contact for customers across various communication channels including email, calls, messaging, and social media.
- Collaborate with internal Service Partners such as Sales, Finance, and Credit Control to address customer queries and concerns promptly.
- Effectively route and resolve inquiries and issues to ensure timely resolution.
Sales and Product Inquiry Handling:
- Provide comprehensive information about the organization's products and services to potential customers.
- Convert leads into sales by showcasing the value proposition effectively.
Administrative Task:
- Process forms (eg. GIRO).
- General administrative tasks (eg. Verification and submission of team invoices).
Requirements
- Diploma and/or previous experiences in related field preferred
- Excellent communication and documentation skills
- Ability to multitask and prioritize tasks effectively.
- Attention to detail and accuracy in documentation.
- Proficiency in MS Office Suite.
- Work collaboratively in a team.
