The Assistant/Operations Lead serves as the strategic business leader responsible for overseeing all service activities. This entails directing day-to-day operations, ensuring high client satisfaction, and achieving performance targets. Additionally, the Assistant/Operations Lead drives profitability optimization, develops innovative plans, and plays a crucial role in delivering exceptional client experiences while upholding service standards throughout the operations.
This includes:
• Leading holistic care management of clients and overseeing all operations-related activities.
• Managing the centre’s capacity rate and analysing its financial performance to establish business strategies.
• Providing guidance to the team and supervising the team to deliver quality services.
• Taking accountability for budgeting and financial management.
• Conducting regular facility inspections and striving for efficient operations and exceptional client service standards.
• Keeping updated on industry trends and implementing innovations.
• Implementing effective manpower planning strategies.
• Providing coaching, training, and counselling to staff.
• Ensuring proper management of resources for cost-effectiveness.
• Upholding quality standards and enhancing productivity.
• Ensuring compliance with licensing laws, health, safety, and other regulations.
• Participating in emergency preparedness exercises.
Qualifications:
Bachelor’s degree in Business Management, Nursing, Social Work, Psychology, Gerontology, or related fields (Candidates with relevant working experience and a Diploma will be considered)
Experience:
• At least 3 years of experience in managing sustainable operations.
• Preferably with relevant working experience in a healthcare or charity settings
Skills:
• Strong abilities in planning, leadership, control, and organization.
• Excellent communication, interpersonal, and writing skills.
• Proven track record in achieving revenue/profits.
• Passion for serving the elderly.
