Key Responsibilities
- Ensure the day-to-day operations of the building are taken care of so that the Landlord is able to deliver a conducive business environment for our tenants.
- Attend to tenants’ feedback and requests. Work with the respective departments to ensure that tenants’ feedback and requests are attended to. Ensure prompt follow-up with the tenants and have closure to every feedback and request.
- Plan and implement tenants’ activities to engage tenants, build landlord-tenant relationships, and create community connectivity among tenants.
- Work closely with the Marketing Department to ensure timely handing/taking over to/from the tenants.
- Monitor and inspect out-going tenants’ reinstatement works to ensure that works are carried out to the Landlord’s satisfaction and premises are handed over to the Landlord on time.
- Work with tenants and tenants’ appointed contractors to provide necessary support and information so that tenants are able to carry out the fit-out work smoothly and move in on schedule.
- Obtain feedback from tenants via the Annual Tenant’s Satisfaction Survey
- Monitor actual expenses against the approved budget
- Work closely with the Project Management team in major refurbishment work and serve as a communication bridge between project management and the tenants
- Provide strong leadership and guidance to the Property Management team in handling day-to-day operations
- Identify Capex works, plan and prepare the annual Opex and Capex budget in collaboration with the Engineering team
Key Requirements
- Degree / Diploma in Facilities Management or related studies
- Minimum 4-7 years of relevant working experience in property management
- A team player with a strong sense of responsibility and task ownership
- Good interpersonal skills, especially in dealing with customers/tenants
- Meticulous, hands-on, work-focused and an inclusive team player
- Strong analytical, problem-solving and organizational skills
- Strong communication skills (written and verbal)
- Ability to prioritize tasks, manage multiple tasks simultaneously, and meet deadlines
At Pontiac Land, our Human Capital Vision is:
Each individual valued, respected and contributing.
Each team cohesive, learning and aligned.
Each leader serving, coaching and modelling excellence.
Exciting benefits and opportunities await talents who join us! We seek to offer the following:
- A nurturing and team-based culture, with structured training and career development opportunities
- Comprehensive medical coverage, health and wellness programmes and Flexible Benefits for customized suite of benefits
- Unique schemes and benefits and inclusive of employee rates at our hotels and retail mall, birthday leave, examination leave and volunteer leave
