Job Descriptions
- Be the change agent for CRM tool (e.g. Salesforce.com - SFDC) and dashboard/reporting tool (e.g. SFDC reports and Tableau) to drive adoption of Sales users across APAC.
- Capable of connecting sales or marketing related processes to the SFDC utility setup with multiple objects such as Opportunity, Account, Activity, Contact, Dashboard/ Reporting, Campaign, Lead, etc.
- Subject matter expert for the sales and marketing SFDC end users to advise on how to utilize the capability of SFDC for account management, opportunity management, activity management and campaign/lead management processes.
- Able to leverage the data inputs from SFDC to drive actionable commercial insights to grow opportunities pipeline and sales effectiveness.
- Responsible for setting up the account hierarchy in SFDC to link the parent and child accounts to drive sales reporting data quality.
- Develop training material and conduct the training for SFDC & reporting tools to create awareness on how to leverage SFDC & reporting tools for sales/marketing processes.
- Establish consistent communication to Sales champions on the monthly highlights on online portal or newsletter.
- Support in organizing cross functional commercial related meetings and facilitating workshops for SFDC related topics.
- Collaborate with global SFDC and Commercial insight business partners to operationalize the enhancements requested by the sales and marketing end users.
- Work with the IT team to solve the technical challenges of SFDC and maintain the data hygiene of SFDC.
Job Requirement:
- Bachelor Degree in Business or Marketing or related discipline
- Salesforce admin or Sales/Marketing cloud certification holder is highly desired
- Minimum 3 years of hands-on experience for SFDC
- Minimum 5 years of Commercial Excellence, Sales Operations, Business Operations, Sales Enablement, Business Excellence or Sales Effectiveness, etc.
- Experienced using data analytics (on tableau/SFDC) to drive commercial outcome
- Ability to navigate across ambiguity and enjoy solving complex problem
- Great stakeholders management or project management skill is a strong plus
- Experience working in MNC and matrix organization in the commercial environment
