Roles & Responsibilities :
Are you a passionate customer service professional or a fresh graduate with a growth mindset, looking for an opportunity to make a difference in the education sector? Are you motivated by establishing and maintaining customer relationships, providing excellent service, and supporting a dynamic sales team? If so, we have the perfect role for you! United Language Centre (ULC), a leading language school and community hub for expats in Singapore, is seeking an enthusiastic and committed Customer Service Executive to join our team. As a Customer Service Executive at ULC, you will play a pivotal role in supporting our students and educators, managing administrative processes, and ensuring the smooth functioning of our educational services. Responsibilities:
- Retain and maintain student relationships through regular interactions, updates, and follow-ups.
- Collaborate with educators and sales team to provide seamless customer experiences.
- Manage student credits and packages, keeping track of individual progress and product utilization.
- Represent the school's image and uphold our values in all customer interactions.
- Coordinate private lesson schedules, managing bookings, rescheduling requests, and teacher changes.
- Join and participate in WhatsApp group communication with students, parents, educators, and sales team to ensure smooth coordination.
- Compile monthly credit consumption reports and share with the sales team to identify potential renewal opportunities.
Requirements:
- Proven track record in a customer service role, preferably in the education or language training industry. Fresh graduates are welcomed to apply!
- Excellent communication and interpersonal skills, with the ability to build rapport with diverse clientele.
- Highly organized and meticulous, with an ability to manage multiple responsibilities and tasks.
- Self-motivated and committed, with a passion for improving customer experiences and driving success.
- Ability to work independently as well as part of a team, with strong collaboration skills.
- Proficiency in both written and spoken English, and additional language proficiency is a plus.
- Experience with Hubspot CRM systems or similar customer management software is an advantage.
What We Offer:
- Competitive salary ranging from SGD 2500 to SGD 2800, inclusive of incentives and allowances.
- Opportunities for career growth and advancement within a rapidly expanding organization.
- Ongoing training and professional development programs to enhance your customer service skills and knowledge.
- Collaborative and supportive work environment, fostering teamwork and sharing of best practices.
- The chance to make a positive impact on students' lives and contribute to their language learning journey.
Join our dynamic team and embark on an exciting customer service career with United Language Centre! Please note that only shortlisted candidates will be contacted. We appreciate your understanding. United Language Centre is an equal opportunity employer. We value diversity and believe that a diverse workforce strengthens our organization. We look forward to receiving your application!
