- Customer focus on all times and respond to their enquires asap.
- Co-ordinate independently with airlines, agents, warehouse and inter-company
- Ensure timely clearance of shipments. (IMPORT)
- Consol planning (EXPORT)
- To maintain as point of contact for customers and transporters.
- Liaise with customers and warehouse for shipment planning and job executions
- Knowledgeable in import/export/transshipment procedures for ocean/air shipments.
- Update information into freight management system
- To check and raise invoices as per Company’s objective and deliver to the correct person within the deadlines agreed.
- Cost verification and cost update into system.
- Sending of Pre-alert, POD to clients or agents upon job execution.
- Permit declarations and Sub-cert issuance.
- Provide Sales Support, ensuring the require profit margins as directed by the company are achieved.
- Taking ownership of queries and proactively following through to resolution.
- Responsible for tracking of goods en-route to their destination and ensuring any problems that may arise are resolved so as to avoid delays.
- Maintain proper and systematic filing of documents
- Other duties, tasks and projects as may be assigned by Manager from time to time
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