ESSENTIAL FUNCTIONS
- Provide leadership to oversee the staffing, performance, and development of employees at the assigned location(s). Work in consultation and collaboration with account senior management regarding succession planning and other people related aspects.
- The individual in this position is accountable to provide regular performance feedback, development and coaching to direct reports and may also manage other Facility Managers.
- Extensive interaction with internal and external customers is required to ensure seamless delivery of services while meeting JLL’s goal to provide our clients with the highest level of client service available.
- Ensure the safe, reliable and compliant operations of all site in scope assets, functions, and services in a manner consistent with customer expectations, the client specific Master Services Agreement (MSA) and JLL business objectives.
- Provide leadership to establish a safety first culture and improve safety and environmental performance and ensure compliance.
- Ensure all GxP and quality related procedures applicable to JLL services are followed and that JLL or subcontractor personnel are not assigned to perform GxP tasks for which they have not successfully completed the relevant training requirements.
- Responsible for the site management plan, including alignment with KPI’s (Key Performance Indicators) and SLA’s (Service Level Agreements).
- Oversee the development and manage the detailed, annual operating budget(s) for each location within your area of responsibility.
- Provide the appropriate monthly/quarterly/annual reporting for operational and financial aspects.
- Export best practices to others on the account and across JLL and import ones as appropriate.
- Support the development of continuous improvement programs, processes and procedures that reduce short- and long-term operating costs and increase productivity.
- Recommend solutions and implement appropriate corrective action for major or complex maintenance and operational issues.
- Coordinate discussions with key subcontractors and suppliers regarding goal setting, performance criteria, and performance reviews.
- Oversee the development and management of capital and expense budgets and associated projects.
- Provide the lead role to track and monitor customer satisfaction and increase it for location(s) in the scope of this position.
- Manage the negotiations of new and the maintenance of existing contracts.
- Collaborate with the account supply chain and sourcing team on national and regional opportunities to define scope, coordinate supplier walk-throughs, and manage national and regional supplier performance at a location specific level.
- Maximize utilization of suppliers, preferred vendors/contractors and the level of spending with diverse suppliers to meet or exceed client and JLL targets.
EDUCATION AND EXPERIENCE
- Bachelor’s degree or equivalent work experience in facilities management with technical emphasis in mechanical and/or electrical disciplines.
- Ten years of facility management or building operations experience, at least five of which included supervisory responsibilities.
- Experience managing third party service providers for hard services (mechanical/electrical) for manufacturing sites and soft services such as janitorial, food, landscaping.
- Previous experience working in life sciences regulated GxP environments.
- Experience supporting safety, sustainability and environmental programs related to facility management operations.
- MBA desired.
KNOWLEDGE, SKILLS, AND ABILITIES
- Strong supervisory skills with the ability to coach, mentor and train.
- Demonstrated superior customer service.
- Team player who builds and maintains relationships in matrix management organizations.
- Demonstrated leadership abilities and organizational skills.
- Strong communication and interpersonal skills.
- Ability to manage multiple projects, priorities and deadlines with demonstrated problem solving skills.
- Business acumen including financial planning and analysis and ability to manage within budget and time constraints.
- Effective use of technology and tools such as SharePoint and Microsoft Office Suite, including proficiency in Excel and PowerPoint.
