•Require Strong interpersonal and communication skills
• Self-motivated team player with good service aptitude who would enjoy working in a fast-paced customer=facing environment
Additional skills
• Customer Centric, tech savvy and agile
• Team player
Job Description
- To deliver outstanding and professional service to Bank Wealth segment customers who visit bank branches for their banking needs.
- To ensure a seamless and differentiated customer journey for our Wealth customers with the intent to deepen customer relationship and business sustainability.
- First Touch (Face of Bank) to receive and welcome customers.
- Digital Advocate to educate customers to bank digitally.
- Drives Service Excellence focusing on customer satisfaction- customer wait time, problem resolution, customer feedback and error rates.
- Provides one-stop banking experience in relation to non-cash related banking services -account opening/servicing request, application processing, digi-banking and cards related request etc.
- Collaborates with team members and working partners for problem resolution.
