Job Purpose
Works closely with Senior Management on strategic business planning and operations, and is responsible for the monthly financial performance and day-to-day operations of the outlet.
Duties
Responsible for the business performance of the multiple outlets under his/her charge
Analyze business performance to optimise sales and profitability
Oversee cost controlling and food purchasing activities
Work closely with the cross functional departments to ensure business continuity
Facilitate innovation and lead team leaders to implement change
Prepare reports at the end of the shift/week, including staff control, food control and sales
Manage external service providers
Customer Service
Manage customer service
Innovate the customer experience
