- Act as Manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
- Monitors occupancy for current day, changes during the day on bookings, arrivals, check- outs, conferences, and that all hostel departments have up-to-date information available.
- Handles and resolves guest complaints in a positive way, and reports concerns to management
- Familiarises in handling HIS system, emergency procedures and
- Supports the Association’s community service and other corporate projects.
Pre-Requisites
- Min. 3 years’ experience in similar capacity in the hospitality sector.
- Customer Service Oriented
- Excellent communication and problem-solving skills
- Ability to work well under pressure and in a fast-paced environment
- Able to interact with culturally diverse guests
- Able to work on shifts, including weekends and public holidays
- Demonstrates excellent customer service skills and provides quality service to guests.
