Retail Operations
- Perform administrative duties and support retail teams for marketing events exhibitions, new shop openings and promotions.
- Perform administrative and data-entry work and maintaining customer database.
- Assist managers in day-to-day retail operations and preparation of sales reports.
- Sending out of bulk email circulars and text messages for the purpose of marketing communications.
- Updating retail product catalogue.
- Ensure all stock movement is properly recorded in various inventory tracking systems.
- Assist managers in cycle and annual stock take.
- Perform any other tasks as and when assigned by the manager.
E-Commerce Operations
- Managing day-to-day operations for e-commerce: process daily sales order, order fulfillment, inventory update, dispatching of goods, invoicing, attend customer enquiries etc.
- Attending customer enquiry, feedback, review and resolve any customers concern in a timely manner for online orders and social media platform.
- Participate and support e-commerce initiatives to drive customer loyalty, engagement, and purchases.
- Create & maintain website content and ensure all content is up to date and ensure all pages, products & prices on the site are correct with latest details and in line with trading.
- Formulate and execute strategies and campaigns to meet e-commerce platform sales target with full responsibility on budget management, performance review, optimization, and analysis.
- Preparing weekly/monthly sales reports for management meeting.
- Providing analytic reports of online sales and browsing activities, customer behavior and buying patterns.
- Working closely with Finance team for monthly account closing report.
- Understand the current system’s capabilities and limitations, and continuously implement improvements for systems and processes.
- Monitor closely competitors’ activities and understand current market trends.
- Plan and execute operations flow of e-commerce operations, activities (eg: Live streaming, giveaway campaign etc.), and projects when required.
- Provide administrative and operations support to e-commerce team.
- Keeping yourself well-informed about the benefits of health supplements/natural medicines, health foods, natural/organic personal care, and household cleaning products. You must be knowledgeable about VitaKids’ product range. You are expected to constantly improve your knowledge about natural health and remedies.
Requirements
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, and Post Graduate Diploma, preferably in the field of Sales/Retail/Nutrition/Marketing/Business Management or equivalent.
- Candidates who have specialized in Marketing/E-commerce/website administration or equivalent are preferred.
- At least 1 year(s) of working experience in the related field is required for this position.
- Proficient in Microsoft Office.
- Possess initiative, good interpersonal skills and be results-oriented.
- Meticulous and high accuracy in work assigned.
- Good analytical skills and have an eye for details.
- Able to work in a fast-paced environment independently.
- Knowledge in copywriting skills will be a bonus.
Benefits
- Appropriate training will be provided by Vitakids so that you will be able to perform your duties well.
- Attractive basic salary, commission and other fringe benefits will be offered to successful candidates.
