You will report to Team Lead, Business Processing (Group Insurance Operations), and the key role is to carry out the daily tasks of the business processing function and process review.
Job Responsibilities
- Assist in the issuance of policy contracts and endorsements;
- Assist in the issuance of policy adjustment, member movement;
- Responsible for premiums computation and experience refund;
- Ensure tax invoices/endorsement schedules/medical cards are issued timely;
- Liaise with direct clients/intermediaries on employee benefits related queries via phone calls or email;
- Ensure the accuracy of records entries & proper documentation;
- Understand the workflow and to work with Section Head on identifying areas of improvement for operations efficiency;
- Provide administrative support and perform ad-hoc tasks as assigned by Team Lead.
Job Requirements
- Good time management, good analytical skills, detailed-oriented and pro-activeness;
- Task and results oriented, and a good team player;
- Mathematically inclined and with good communication skills;
- Highly proficient in Microsoft Excel and other Microsoft Office applications.
