- Provide administrative support to the payment enquiry team such as collection and consolidation of data and statistics
- Handle incoming phone calls and emails to ensure customer’s payment enquiries are answered accurately and professionally within the stipulated time frame
- Provide quality service on hospital’s payment matters including customers’ enquiries and feedback to both internal and external stakeholders in a timely manner.
- Manage difficult customer calls, complaints, provide service recovery and to escalate cases where necessary.
- Other ad-how duties as assigned.
Requirements
• Diploma in a related discipline
• At least 1-2 years of relevant experience in a call centre environment
• proficient in Microsoft Office
• Possess excellent communication and interpersonal skills with the ability to multi-task
• React effectively and calmly in emergency situations
• Maintain high level of confidentiality concerning customer’s data.
For interested candidate, please email your resumes to [email protected]
Denyse Nicole Tan Shuqin (#HDT)
Recruit Express Pte Ltd
CEI No: R1333503
Company EA license : 99C4599
