Purpose of the role:
Head of Sales’ main role is to deliver got-to-market and commercial objectives, in-line with Swarovski LuxIgnite 2025 & B2C strategies. Responsible for leading the Southeast Asia Sales, Leasing, Training and Account Management towards high performance teams in the most aspirational way and to ensure brand control, profitable and sustainable growth.
Your Responsibilities Include, But Are Not Limited To
- Scale the B2C business of Southeast Asia, in-line with Swarovski LuxIgnite 2025 to maximize market penetration within the guardrails of the Company’s strategy and ensure the right balance between maximizing sales volume and brand control.
- Drive sales and profit growth for the markets to achieve the financial targets (NNS/EBIT); define and own the local distribution strategy and establish a smart and lean route to market & sales setup for the market and key segments.
- Oversee daily sales operations to ensure the most cost efficient yet impactful customer interaction to driven scalable growth.
- Build, drive and ensure constantly improving sustainable client relationships with important key accounts.
- Ensure strong sales management along the sales process with a focus on pipeline management & best in class account development planning.
- Develop the distribution and real estate plan for owned retail and franchise, maintaining good landlord-tenant relationships.
- Track and analyze the locations performance and engage landlords on store performance/expansion discussions.
- Identify training needs and deploy learning courses to uplift performance standards of retail team members.
- Ensure training metrics are met across the region, in line with CX Academy performance indicators.
- Lift the synergies that the new ONE team set-up offers, ensure close collaboration and alignment with local cross functional teams.
- Collaborate with merchandising for demand and assortment planning. This include but not limited to feedbacks and product requirements (qualitative & quantitative).
- Aspirational role-modelling leadership, ensuring high performing teams with strong retention rates. Support people action plans and change management initiatives.
About You
We are looking for a unique and amazing talent, who brings along the following:
- Bachelor’s Degree in any Business Studies or equivalent.
- Min. 10 years of relevant experience with 5 years in people management.
