Client Service Specialist
The Job:
Client Service Specialist will be responsible for the review of material flow parameters and recommend appropriate levels to support business and customer requirements. And to lead new customer integration by coordinating internally with cross functional teams and externally with business partners. Assisting the Client Service Manager to manage the day-to-day inventory coordination in high volume, fast-paced healthcare distribution environment while ensuring compliance with established procedures.
Responsibilities:
- Develop and foster strong relationship with key account.
- Serve as the key liaison person between client and internal departments on request and issue resolution.
- Take ownership of key account’s new program implementation. Engage in initiative and project discussion. Lead and monitor implementation progress.
- Manage, monitor and control stockholding. Prepare stockholding and indent reports for monthly reviews.
- Support monthly KPI metrics and perform root cause analysis to improve metrics & performance, timely submission of internal and external reporting, as well as, present operational KPI.
- Manage Replenishment and inbound Inventory in line with the forecast or indent, commercial and stock holding requirements.
- Review materials forecast and execute Supply Plan, analyses Key Planning Parameters to achieve a balance between Inventory and Forecast.
- Analyse Forecast Variance and identify strategies to improve the Forecasting process to minimize the variance.
- Analyse the variance of demand and supply, pro-actively monitor the fulfillment gaps, drive investigation of root cause and recovery plan
- Establish appropriate safety stock level meeting required service levels.
- Drives continuous improvement initiatives to meet inventory goals
- Reviews slow moving items, block inventories according to Excess and Obsolescence Policy.
- Effectively use ERP system to manage high number of material SKUs.
- Review work processes and initiate process improvement plans.
Qualification:
- Degree in Business / Operations Mgmt / Supply Chain Mgmt / Industrial Engr or related discipline.
- Preferably 2 years relevant experience in key account management, logistics, warehousing, pharmaceutical or distribution industry.
- Strong analytical, problem-solving, communication and process mapping skills.
- Working knowledge of SAP system and proficient in Microsoft® Office tools and related software.
- Fresh graduates are welcome to apply.
