Job Summary
· Achievement of economic profit, goals, business financial performance, monitoring and control for the credit card business in Singapore.
· Responsible for managing client lifecycle by developing and implementing activation, client engagement, card usage and retention strategies.
· Analyse credit card portfolio performance for insights for business opportunities to maximize growth and profitability
· Track and analyse campaigns to ensure results are on track and identify areas of improvements
· Manage client lifecycle by driving card activation and continuous client engagement from planning, execution to impact assessment
· Develop and implement marketing plans to drive business growth and meet business targets
· Initiate ideas and ongoing features/benefits for target segments
· Formulate retention strategies to manage attrition rates with proactive actions to ring-fence clients
· Collaborate with stakeholders to enable engagement platforms, implement process efficiencies and system enhancements to maximize profitability and improve client experience
· Work effectively with internal units – Group, Brand & Marketing, Retail Analytics, Process, Client Experience, Digital, Risk, Operations, Legal & Compliance, Technology, Audit
· Ensure adherence to regulatory and compliance requirements
· Responsible for any ad-hoc tasks assigned from time to time
Key Responsibilities
Processes
· Process improvements and efficiencies
People & Talent
· Work and collaborate with various internal and external stakeholders.
Risk Management
· Adherence to GPS, ensuring controls and measures are in place to minimise gaps.
Governance
· Understanding of regulatory framework, requirements and expectations.
Our Ideal Candidate
· Bachelor’s degree
· 5 plus years of experience in Credit Cards / Banking industry
· Knowledge of industry and competitor products/services
· Strong analytical skill
· Independent, self-motivated and results-driven
· Strong communication and interpersonal skills
· Demonstrated project management skills
Role Specific Technical Competencies
· Customer/Market Focus
· Data Gathering and Reporting
· Profitability Analysis
· Product Management Strategy
· Regulatory Environment – financial Services
· Marketing Channels
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
· Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
· Flexible working options based around home and office locations, with flexible working patterns.
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
