Job Duties and Responsibilities:
Sales &Financials
- Control labour cost, and monitor operating expenses to meet budget.
- Work towards achieving Sales targets with the team
- Keeping track on the daily sales collection and ensure it is being bank-in accordingly
- Maintains Sales reports and tracking, checking on daily closing sales report, record daily collection.
- Strives to increase revenues, improve service and comes up with the appropriate suggestions.
Staff Management
- Supervise staff and team.
- Conduct daily staff briefing and share information.
- Coach and motivate the team to maintain high morale.
- Maintians staff motivation levels
- Take an active role in the day-to-day training and development of the team
- Plan weekly duty roster and assign staff for daily operations.
- Check tasks assigned are completed as per standards.
- Maintain high visibility during service in order to ensure smooth running of operations, and guest engagement.
Daily Operations & Controls
- Ensures Standard operating procedures followed up
- Check to confirm daily tasks are completed
- Comply to all (SFA) rules and regulations pertaining to sanitation and hygiene.
- Check all equipment are maintained and in good working order.
- Oversee the smooth running of the operations to ensuring operation efficiency
- Ensure all areas of the restaurant remain clean and free of clutter.
- Coordinate with purchaser for orderings such as beverages, and-stock.
- To order and maintain stock levels to avoid stock outages.
- Coordinate with Chef on group booking.
- Prepare all reports required including but not limited to:
- Sales Reports & Tracking
- Duty Roster and Attendance records
- Part time and OT records, Inventory reports, All other related reports
- Establish a good relationship between kitchen, and service employees, in order to provide a pleasant and well-organized working environment.
- Follows up on all instructions/direction/initiatives from the management and cascades down all instructions professionally.
Customer Service
- Takes a lead role to ensure service lapses are minimal and follow up on complaints and service recovery.
- Maintain a constant focus on providing excellent, memorable guest experiences.
- Compiled feedback lists and follow through
- Monitor and report on all feedback including online channels
- Ensure smooth service flow and handle complaints/feedback and concerns of guests in professional manner.
- Builds relationships with regular guest
Skills, and Attitude:
- Display initiative, leadership qualities and ability to motivate team
- Practice sales selling techniques to increase revenue.
- Courteous and patient
- A team player and works well with people
- Able to work under pressure
- Mature pleasant personality and can make sound decisions.
- Ability to work in a fast-paced environment
REQUIREMENT
- Candidate must possess at least 5 Year(s) of working experience in the related field
- Preferably Manager specialized in Food/Beverage/Restaurant Service or equivalent.
Candidate will act as a Management for this job position.
