The Opportunity
- Adecco is partnering with a Customer Service Specialist for Business Banking
- Start date: 27 May
- Focus: Communicating with customers through various channels.
- Office Location:East/ West
- Starts off as a 6 months contract with possibility for conversion
- Operating hours: 8.30am - 8.30pm (8 hour shift)
- 1 weekend off and 1 weekday off
The Talent
- Min. Education.: Diploma
- Highly adaptable, ability to deal with ambiguity.
- Experience in customer service/ customer facing roles
- Call centre experience highly preferred
- Passionate about providing excellent customer service
- Good interpersonal skills and communication skills
- Priority goes to candidates with immediate availability to 1 month notice
- There will be a 2 months training at Changi or Jurong
The Job
- Maintaining a positive, empathetic, and professional attitude toward customers.
- Responding promptly to customer inquiries on general and transactional enquiries
- Communicating with customers through various channels.
- Acknowledging and resolving customer requests.
- Customer outreach to encourage the use of digital services.
- Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
- Collaborate with stakeholders to resolve all customer queries and requests.
- Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.
- To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
- To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues
- Operating Hours are from 8.30am – 8.30pm, on 5-day work week with rotating shifts, Mondays to Sundays and public holidays.
Next Step
- We could contact you in the soonest time if you directly send your resume to: [email protected]
- Email Topic: Apply Business Care
- We regret to inform that only shortlisted candidates will be contacted
