Position Summary
The Executive Assistant Manager (EAM) - Operation functions as the strategic business leader of all property operations and acts as the General Manager in his/her absence. Areas of responsibilities include but are not limited to Front Office, Food & Beverage outlets, Engineering, Housekeeping and Security. Also, The EAM - Operation is expected to develop and execute implementation of our brand service strategies and initiatives, in addition to ensuring that we consistently exceeds guests’ expectations, growing revenue and maximize financial performance.
Reporting to the General Manager, the incumbent shall be responsible to: -
Financial Performance
- Drive Operations to focus on attaining the desired financial result without compromising on guest satisfaction
- Review and analyze financial reports, determine areas of concern and establish strategies to improve Operations’ financial performance
- Coach and support Operations to effectively manage expenses
Property Operations
- Ensure core elements of our brand service strategy are in place to optimize guest satisfaction
- Ensure business initiatives are implemented with consistent communication to the Hotel Leadership Team
- Tour the Hotel regularly, speaking with team members and guests to understand business needs and assess business and operational opportunities
- Champion the brand’s service vision for product and service delivery and ensure alignment amongst the Hotel leadership team
- Foster team members’ commitment to providing excellent service, participating in pre-shift meetings and emphasize desired service behaviors in all interaction with guests and fellow team members.
Requirements
- Degree or equivalent from an accredited university in Business Administration, Hotel and Restaurant Management or related major
- 5 years’ experience in the management operations or related function
- Key Competencies such as Excellent communication, Interpersonal skills, Oriented to details, Operational knowledge, Leadership, Team building and Financials skills.
