- Assisting Customers: Provide assistance to customers by answering questions, resolving complaints, and addressing concerns in a professional and timely manner.
- Responding to Inquiries: Handle incoming calls, emails, and messages from customers, addressing their queries and providing relevant information about products, services, or policies.
- Processing Orders: Assist customers with placing orders, processing payments, and tracking shipments to ensure a smooth purchasing experience.
- Handling Returns and Exchanges: Process returns, exchanges, and refunds according to company policies, ensuring customer satisfaction and retention.
- Managing Complaints: Listen to customer complaints, investigate issues, and work towards resolving them effectively, escalating complex problems to higher management when necessary.
- Maintaining Customer Records: Keep accurate records of customer interactions, transactions, inquiries, and complaints in the company's database or CRM system.
- Providing Product Support: Offer technical support or guidance to customers experiencing difficulties with products or services, troubleshooting issues and providing solutions.
- Educating Customers: Educate customers about product features, benefits, and usage to enhance their understanding and satisfaction.
- Promoting Products and Services: Up-sell or cross-sell additional products or services to customers based on their needs and preferences, contributing to sales targets.
- Ensuring Customer Satisfaction: Follow up with customers to ensure their satisfaction with the resolution provided, seeking feedback to improve service quality.
- Collaborating with Other Departments: Coordinate with sales, marketing, and other departments to address customer needs, share feedback, and improve overall customer experience.
- Handling Administrative Tasks: Perform various administrative tasks such as filing paperwork, updating customer records, and preparing reports as required.
- Adhering to Policies and Procedures: Follow company policies, procedures, and guidelines while interacting with customers and handling their inquiries or issues.
- Maintaining Professionalism: Maintain a professional and courteous demeanor at all times, reflecting positively on the company and its values.
- Need holding class 3 driving licence
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