We are hiring! Hustlers wanted.
As Hustlers, first and foremost, we enjoy what we are doing! We work hard, work smart and double down for what we believe in. We see challenges as part of the creative-solving process and as a team are constantly striving to be better, together, each and every single day. So that even when the going gets tough, the Hustlers get going!
The Role:
We are looking for a Community Manager to be a part of our vibrant and dynamic organisation. The ideal candidate is a self-motivated team player with strong work ethic, great communication skills, flexibility, proactive and efficient, and one who is able to work well and hustle alongside the team in a fast-paced environment. This position calls for someone who is tactful, diplomatic, resourceful, and exercises independent judgment and discretion.
Key Responsibilities:
- Provide front desk support – Managing members’ tenancy and account which includes rental payment, mail, and meeting/event space booking.
- Manage all building operations and communicate with external vendors to ensure the highest level of tenant satisfaction with the physical space.
- Solve tenant-related issues to ensure a close-knit community and manage tenant's expectations.
- Design and implement rules, guidelines, and best practices for the community to optimise tenant experience.
- Explain policies and procedures to tenants, including but not limited to membership agreements and billing procedures.
- Recommend best practices, including but not limited to community management, sales, and events.
- Org community events, team-building, CSR...etc
- Adhoc duties as assigned.
Building Management:
- Make recommendations to HR & Admin Department on any repairs, maintenance, and upgrading within the space.
- Review all documents to ensure licenses and maintenance contracts are updated and accurate.
- Supervise move-ins and move-outs for a quality experience.
- Point of contact for warehouse movements - ensure inventory is up to date.
Preferred Attributes:
- Excellent verbal communication skills.
- Excellent writing skills.
- Excellent interpersonal and presentation skills.
- Attention to detail, critical thinker, and problem solver.
- Thrive in a customer-facing role.
- Basic accounting skills (needs to know how to issue invoices and process payments. He/she also needs to be able to manage the account book to track the cash inflow/outflow).
